SHIPPING & RETURNS POLICY
Delivery costs are charged at a flat fee of $15.00AUD for all orders placed for delivery in Australia. For orders outside of Australia please contact us via email@example.com to discuss pricing before placing an order.
Orders placed in one order costing $300.00 AUD and over will be shipped for free within Australia.
Orders within Australia will be shipped between 2-4 workings days from purchase. This may vary if a there is a problem outside of Lust Interiors control. Orders are dispatched from Gold Coast or Brisbane, Queensland.
Lust Interiors use a delivery company with a tracking service to assist with a better shipping experience.
Returns and Refunds
You will be responsible for paying for your own shipping costs for returning your item unless the item was received faulty or not as per original order. We can refund your order or if preferred to replace the damaged or faulty item for you.
We are not responsible for any items that are not received by return post and suggest that you use a tracking delivery service and keep proof of postage.
Our return policy offers full refund on full price items only and must be returned within 14 days from your purchase date. Unfortunately, we cannot offer you a refund or exchange after the 14 days.
To be eligible for a refund, your item must be in the same condition as when you received it. It must also be in the original packaging. Once your item has been return and is inspected, we will notify you via email that we have received your returned item. We will also notify you as to whether your item has approval or not for a full refund.
To assist with item return approval please notify us immediately of items received in a damaged or faulty state via email and include a description of damage/fault along with images. If deemed damaged/faulty please return within 14 days’ and include a copy of your postage costs and you will receive a refund and reimbursement of postage cost within normal refund processing time.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This can take up to 5 working days.
Sale items can only be returned if received damaged or faulty upon delivery and photographic proof emailed to us firstname.lastname@example.org immediately.
Damaged or faulty stock if approved can be exchanged for same item rather then being refunded upon customers request. The damaged or faulty item must be returned prior to dispatch of replacement item.
Returning Item to us
Prior to returning item we must be notified of return via email at email@example.com. Once we have received your email please pack appropriately and include your details, such as Name, address, email address, phone number, date and your Lust Interiors Order Number and return to:-
PO Box 1133
RUNAWAY BAY QLD 4216